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The Monday Peeve 25 — wanna knock a b out

Monday Peeve cat

My Monday Peeve today is about what’s been happening at my local branch of the library. Since retiring almost 2 years ago, I’ve become a very regular customer, checking out many movies, music CDs, and even some books. After using the library a couple of times of week, I have gotten to know the librarians. All of them were unfailingly smiling, friendly, and helpful. The library had been a blessing and a happy place to visit.

One of my favorite librarians left for another job about four months ago. Until they found a replacement, some of the others filled in for her, which I’m sure made some happy as this district library doesn’t have many full-timers. They found a new replacement and I heard the others talking about her arrival and saying she had a lot of experience in another county’s district system. So far so good.

Then she began working. She never smiles. She never says hello. She doesn’t make eye contact.

A month or so ago I ran into one of the other librarians, who said they had their hours cut way down, which explained why I rarely saw that person anymore. It seems like this new librarian is there much of the time now.

Last week, I took a book bag with about 10 items back. They prefer the patrons putting the returns on the counter rather than in the drop box, especially the inter-library loan items. Unsmiler was working. I put the items on the counter and went to go to the self-service kiosk to check out my new items.

She said in a loud voice, “These things are wet!”

I turned around and looked at her, confused. “What? Wet?”

I looked into my heavy woven-cotton bag to see and put my hand in it to check if there was any moisture in it then inspected the outside of the bag. Nothing. This bag had been hung on my doorknob the night before to remind me to bring the items back.

I don’t feel anything wet in the bag. Maybe a drop of coffee fell on the bag?”

That’s fine. Just warning you before you put your other items in the bag.”

I walked over to the self-service kiosk, checked out my new items, looked over at her, and put them in the bag.

I left feeling like a naughty child.

Sorry for the long path to get to the peeve.

Why does a B like that get all of the work hours and the person who has impeccable social skills and makes the library a happy place to visit get their hours cut? Why does the B have a horrible attitude and why should I have to put up with that horrible attitude?

Paula Light is the host of The Monday Peeve.

18 thoughts on “The Monday Peeve 25 — wanna knock a b out

  1. Go to Unsmiler’s boss and bitch. Loudly. Librarians depend on customer service skills among their other qualifications. Especially with the advent of e-books and the decreased demand to visit an actual library. The other part time librarians might be getting their hours cut due to that problem I mentioned, BUT who needs a sour puss at the front desk. One who apparently drinks as well….because loudly proclaiming that dry items are wet? Sounds a bit like she’s got a bat in her belfry somewhere… O_o

    Liked by 1 person

    1. LOL I’m waiting to hear back from my email and if I don’t get satisfaction will take the next step. You are so right that her behavior is not appropriate or welcome in a place like that. So funny about her drinking lol Bat in belfry is right!

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  2. Seniority maybe? Working in service industries is challenging and many that are stuck there lack the people skills needed. Now, her being unsmiling and not making a lot of eye contact isn’t great, but might just reflect her being shy or even borderline autistic. But if she’s rude to the clients, there’s no good excuse and that should be brought to supervisor attention.

    Liked by 1 person

    1. She’s new to our library system, only 4 months or so. 100% agree that “shyness” would be just fine and it’s been ok so far — until last week. The worst part is she said it loudly, from a distance, and the other patrons heard it. It was embarrassing! I should have walked over and said, OK, show me where the wet items are. Hindsight is 20/20.

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  3. That doesn’t sound right- they made a bad hire and are making it worse by giving her more hours than people who were there before her. I know if that happened to me as a library worker I would not be a happy camper–and that is down right rudeness on her part.

    Liked by 1 person

  4. If she is ruining your library experience, and I truly believe she is- my bet is that you are not alone. She may well be accruing more hours as her services come cheaper- but alienating patrons is a sure fire way to lose funding as even in a world of words, it all comes down to the numbers….

    Liked by 1 person

  5. She is new to your system but I wonder if she has more service time combined?
    Yea I don’t like rude people period. If she keeps it up can you go to someone over her?

    Wet? I’ll show you wet!
    … many things you can do after that…unfortunately all of them are bad.

    Liked by 1 person

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