My Monday Peeve today is about what’s been happening at my local branch of the library. Since retiring almost 2 years ago, I’ve become a very regular customer, checking out many movies, music CDs, and even some books. After using the library a couple of times of week, I have gotten to know the librarians. All of them were unfailingly smiling, friendly, and helpful. The library had been a blessing and a happy place to visit.
One of my favorite librarians left for another job about four months ago. Until they found a replacement, some of the others filled in for her, which I’m sure made some happy as this district library doesn’t have many full-timers. They found a new replacement and I heard the others talking about her arrival and saying she had a lot of experience in another county’s district system. So far so good.
Then she began working. She never smiles. She never says hello. She doesn’t make eye contact.
A month or so ago I ran into one of the other librarians, who said they had their hours cut way down, which explained why I rarely saw that person anymore. It seems like this new librarian is there much of the time now.
Last week, I took a book bag with about 10 items back. They prefer the patrons putting the returns on the counter rather than in the drop box, especially the inter-library loan items. Unsmiler was working. I put the items on the counter and went to go to the self-service kiosk to check out my new items.
She said in a loud voice, “These things are wet!”
I turned around and looked at her, confused. “What? Wet?”
I looked into my heavy woven-cotton bag to see and put my hand in it to check if there was any moisture in it then inspected the outside of the bag. Nothing. This bag had been hung on my doorknob the night before to remind me to bring the items back.
“I don’t feel anything wet in the bag. Maybe a drop of coffee fell on the bag?”
“That’s fine. Just warning you before you put your other items in the bag.”
I walked over to the self-service kiosk, checked out my new items, looked over at her, and put them in the bag.
I left feeling like a naughty child.
Sorry for the long path to get to the peeve.
Why does a B like that get all of the work hours and the person who has impeccable social skills and makes the library a happy place to visit get their hours cut? Why does the B have a horrible attitude and why should I have to put up with that horrible attitude?
Paula Light is the host of The Monday Peeve.